Shipping & Handling
We do our utmost to ensure your order is handled with extreme care from packaging to delivery, especially local delivery which is absolutely free! Deliveries by other carriers are handled under their policies and not those of Caribbean Online Grocery. Any disputes in delivery & handling with these carriers is their responsibility.
We DO NOT offer Free Shipping at this time. You will not get the Free Shipping option for those items that we do not offer free shipping. Also, even if you spend the minimum required for Free Shipping and your purchase includes an item that does not offer Free Shipping, you do not get Free Shipping.
Perishable products are shipped fresh in clearly marked containers with dry ice and therefore last for the 1-5 days of shipping. You may also select 2-day shipping. We are not responsible for third party delays in shipping resulting in spoilage. Still we will make every reasonable attempt to resolve issues should you contact us immediately upon receipt of your package.
All necessary precautions should be taken to preserve these items after you receive them, which basically means they must be refrigerated. We cannot be held responsible if such common sense measures are not taken.
There will be no refunds under any circumstances unless & until all investigations into your dispute have been exhausted and it has been determined that the fault is ours. We do not ship or deliver products past their expiration date or products not packaged properly. We are not responsible for products/goods damaged during shipping & handling by carriers other than Caribbean Online Grocery, LLC.
CaribbeanOnlineGrocery.com will not be held responsible for typographical errors. If you see an extraordinarily low price for an item, we suggest you call or open a chat session with us before your purchase that item. For example: If you see a 6 Bottle case of Ferrol Compound for $10.00 obviously that is a typo. Do Not Purchase. CaribbeanOnlineGrocery will not accept payment or honour purchases in such a case. An immediate refund will be issued.